Privacy policy


Last updated: November 2, 2025

Science & Roots operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Science & Roots is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.


Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, financial account numbers and transaction details.

  • Account information including username, password, security questions, preferences and settings.

  • Transaction information including items you view, add to cart, wishlist, purchase, return or exchange.

  • Communications with us including messages sent to customer support.

  • Device information including device type, browser, network connection, IP address, and identifiers.

  • Usage information including how and when you interact with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, use the Services, or communicate with us.

  • Automatically through cookies and device interactions.

  • From our service providers who process information on our behalf.

  • From partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your information to process orders, manage your account, remember preferences, ship products, facilitate returns, and create a personalized shopping experience.

  • Marketing and Advertising. We may use your information to send promotional communications or show ads based on your activity.

  • Security and Fraud Prevention. We use your information to authenticate your account, detect fraud, and keep the Services secure.

  • Communicating with You. We use your information for customer support and ongoing service communication.

  • Legal Reasons. We may use your information to comply with legal obligations or respond to valid requests.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Shopify, vendors and service providers (IT, payments, shipping, analytics).

  • Business and marketing partners for advertising or analytics.

  • When you direct or consent to sharing your information.

  • Our affiliates or corporate group.

  • In connection with legal obligations, mergers, or protection of rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes information about your use of the Services. To learn more about how Shopify uses your information, visit: Shopify Consumer Privacy Policy or Shopify Privacy Portal.


Third Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for their privacy or security practices. You should review their policies separately.


Children's Data

The Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority.


Security and Retention of Your Information

No system is 100% secure. We retain your information as long as necessary to maintain your account, provide Services, comply with law, or resolve disputes.


Your Rights and Choices

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right of Portability

  • Managing Communication Preferences

You may exercise these rights using the contact details below.


Complaints

If you have complaints about how we process your information, you may contact us or your local data authority.


International Transfers

Your information may be transferred outside your country. If transferred from the EU/UK, we use approved legal mechanisms.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised date.


Contact

For questions, please contact us at hello@scienceandroots.com or 18/1 Surya Sen Street, Kolkata - 700012.